I bought jupiterx I tried to install on my server. but I cannot install that. I sent screen shot to them but they never replied me. I put refund and it’s been 1 day nobody is replying me. So I have to type here. Please refund me. It’s important!!
I don’t see a theme called ‘Jupiterx’ - do you mean https://themeforest.net/item/jupiter-multipurpose-responsive-theme/5177775
Either way, you need to check if your request falls under the refund policy.
If so, then the author has a few days to respond, after which you can reach out to Envato if they have not come back to you.
Yes this theme
how many days? Cause I bought the theme and the demo import doesnt work. i sent several screen shot to their support forum. They never responded me~!
@artbees are one of the most respected authors here so I am certain that they will come back ASAP. Plus given that is one of the biggest selling items on the marketplace it is 99.9% an issue with the hosting and not the theme
They say that they aim to reply within 1 business day, so assuming that you used their support forum, it shouldn’t be too long
We have checked our support forum and didn’t find any requests from you. Can you share the topic link in the support forums with us?
Please refund me. I asked for refund. I tried to use this theme but i am not able to use it. I bought avada now. I am ok with avada
Your refund request is issued now. But you don’t need to lie about the support that you never requested. If you ever wanted to request a refund, you could just say it. No need to demolish a good product like this.
Have a good day.