I have purchased a theme novetty to use with magento 2 for my website.
Now its been like 3 months the theme still have issues. Even the theme forest persons not responding and i dont know how to contact with their live chat agent.
Theme persons were ready to refund at begining but denying now.
Can you guys please help.
Hi, so you bought the theme about 5-6 months ago and your site has been completed and is live by about 3 months? Problems occur only now?
I have purchased theme 2 months ago and site is never completed.
And even i paid 100 usd extra to novetty persons to install the theme.
I have updated theme at least 10 times , as adviced by them and now i am frustrated and need my money back. I can provide evidence of money sent to them
Please help in this matter.
You can ask a refund from https://themeforest.net/refund_requests/new. If author not accept it you can raise a dispute.