Refund. I have no clue how to ask for a refund on my last purchase.

Envato Customers Purchases and Subscriptions
1

Where is the option to ask for a refund on a purchase. I haven’t downloaded the product so from what I recall I am entitled for a refund if I want.

I don’t know where that option is.

Thank you!

2

I have found a link for the refund form, for anyone that will look this in the future here it is: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-

Please add a button somewhere on Downloads page along the item purchase or on another place so it will be much easier to ask for a refund.

Thank you!

3

I think there is no need for a Refund button because it will make the situation worse than now. There are a lot of customers asking for refund for no real reasons.

To request a refund please access this url: https://codecanyon.net/refund_requests/new

Regards

5 Likes
4

I haven’t received my refund yet and I’ve placed a request for it more than a week ago. I was on Mailwizz and redirected here to Envato. Feels like you are deliberately making this whole process difficult for customers so they just give up. I’m placing a complaint in better business bureau. I need my money back.

5

Hey @grcts,

Take a look on this article about Customer Refund policy

Thanks

6

Okay I want my account cancelled and I shouldn’t be billed anymore. How do I do that? I haven’t gotten anything since I purchased this item.

Best regards,

Alwin

7

Open a Envato help ticket
https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=133406

Envato customer success will help you cancelling your account.

Thanks!

8

Thanks I spent almost an hour on codecanyon looking for this page but they have it very well hidden, of course.

9

Agree with this, it would be a total mess if such a button would be present!

11

Old topic. Started back in 2017. Locking it down.