Refund for canceled subscription?

Envato Customers Purchases and Subscriptions
1

Hi all!
I need help, is it possible to request refund for membership which is canceled just seconds from being renewed and charged via pay pal?

I made my subscription paused for 3 months, and to be honest i forgot about the exact day.
Just now i got email with info about my membership being renewed.
I have canceled it immediately but it is already charged and will be terminated in one month.

I have absolutely no downloads after pause, neither will i have them with this new renewal.

2

Contact Elements support for the details.

3

If you didn’t download anything from elements till now then please contact Elements Support and let them know. Support Team will be happy to help about refund.

Thanks!

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