Refund for annual period

Good morning,
I made a big mistake forgetting to deactivate the renewal of the annual period, I tested the service within the 7 days of trial but for the moment I can’t afford it and, I didn’t download / watched anything in the annual period (but during the trial period I downloaded 1 things)
Is it possible to get a refund/partial refund?
Thank you very much

Hi aledeb3,

Please open a Support Ticket via Envato Elements Help and Support. They will be happy to help. Thanks!

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Thank you very much! I have just opened the ticked, I’m waiting for a reply.

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