Refund asked to an author, no answer yet !

Envato Customers Purchases and Subscriptions
1

Hello,
I have bought a plugin several days ago but unfortunately, 30mn later after installing and testing it, i realisze that the plugin does not work at all on my website. I deactivated other plugins, changed my theme in order to test again, nothing works. I wrote to the author Cleverinteractive several times (the plugin name is WooCommerce AJAX Add To Cart + Floating Cart | Popup Modal + Sidebar);, but i have got NO answer at all !

What happens ?
Will i be refund ?
thank you for any answer,
Emily

2

Hi,

If you are eligible to get a refund then you can request for refund. Can I Get A Refund is an explanation of the refund policy, requirements, process and a button linking to the refund request form (below the How to request a refund).

Thanks

3

Have you checked the documentation? There may be additional changes/set-up required to be able to use the plugin

4

Looks like it doens’t support WP 5 which probably doesn’t help

5

Sure i read the documentation, that’s why i’m very suprise to see that nothing works once installed ! :slight_smile:

6

yes, i have seen that my woocommerce version is 5.3.2. but i was wondering that it shloud work with a more recent version of woocommerce rathen than with an older ? no ?

7

Is your version of WordPress (not WooCommerce) up to date?

8

Yes you’re right my wordpress version is 5.3.2 ans my woocommerce version is 3.7.0

9

Almost certainly not compatible the WP5 update was significant

Screenshot 2020-11-19 at 19.12.44
Screenshot 2020-11-19 at 19.12.44940×1098 93.5 KB

10

Charlie, i understand what you mean, but i think it would be logical that it would works with a more recent version of wordpress rathen that a too older one, no ?
I’m just disappointed because i have NO answer from the author. I was wrong thinking that it could be possible to make this plugin work in my website… :frowning: It’s almost like having made a wrong decision, i’m not a crook, i have tested the plugin only for 30mn and was sad to see the fail… That’s why I hope to be refunded :frowning:

11

The thing is you are using a much newer version of WP and Woo - so the plugin has not been developed to meet those requirements

That said it is possible that the issue is at least also in part, theme related as much as/as well as the versioning

I would have thought that if you request a refund then you have a good chance of getting it https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-