Refund and cancellation


#1

I mistakenly thought I would be able to download the after effect templates I have been eyeing.

I sadly discovered it was not. I would like a refund and cancellation and just buy the templates I want.

Kindly please help


#2

Hi,

That is Envato Elements Platform
You have to getting touch with Envato elements customer support
They would like to assist you.

Thanks!


#3

This is not an item bought. This is a subscription.

Did you even read my email?


#4

I bought a subscription (literally after seeing i could not get thw templates i wanted through it I decided to get a refund.) The subscription was misleading, making me think that I could download the templates I was browsing.


#5

For subscription issues Submit a Support Ticket at Elements:
Elements Support and let them know. Support team will be very happy to assist you.