Refund and cancellation

I mistakenly thought I would be able to download the after effect templates I have been eyeing.

I sadly discovered it was not. I would like a refund and cancellation and just buy the templates I want.

Kindly please help


That is Envato Elements Platform
You have to getting touch with Envato elements customer support
They would like to assist you.


This is not an item bought. This is a subscription.

Did you even read my email?

I bought a subscription (literally after seeing i could not get thw templates i wanted through it I decided to get a refund.) The subscription was misleading, making me think that I could download the templates I was browsing.

For subscription issues Submit a Support Ticket at Elements:
Elements Support and let them know. Support team will be very happy to assist you.

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