Referral purchase not showing income

Envato Authors ThemeForest
,
#1

We just had our first referral purchase but we can’t seem to find the earnings from that referral user.

Where do we look this up?

Thanks

#2

On your Statement page, there should be a row containing details about the referral.

#3

As @OsamaSayegh or you can go to your Earnings Page then click Item Sales and select Referrals.

#5

Then it might be because the badge was processed faster than the referral. It will show up shortly! :slight_smile:

#6

So this income will be shown in the list alongside Author Fee and Sale income with every Referral sale?

#7

The user may have just created an account and haven’t deposited money into the account which would explain why you got the badge without the referral cut. Perhaps he/she will make the purchase later on.

#8

Ok thanks, that makes sense.

1 Like
#9

That can also be the case. Usually from what I remember, referrals get a few hours delay before showing up on the statement. We’ll see. In any case, if the user deposits money @NordWood will get it! Lucky you! :smiley:

2 Likes
#10

The purchase was made yesterday so maybe the user hasn’t bought anything yet.

#11

That means that @OsamaSayegh’s reply was in fact correct! Cheers! :slight_smile: