Recover credit account

#1

Hello,

I would like to know if it is possible to recover the credit of my account since if it will not expire said account and therefore would lose said money.

Thank you
a greeting

#2

Instructions here https://help.market.envato.com/hc/en-us/articles/202821380-Why-do-prepaid-Envato-Credits-expire-

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#3

Thank you very much.
A greeting