Let’s see is there anything can be done about 4 star rating policy or any rating without a content.
Recently I had a case where our customer is first time registered on the Envato few months back in the 2020. He purchased just one item, my item and he left 4 star rating without a single word.
Several times I tried to remove four star rating through Envato support but that was not possible.
I tried to communicate with the customer through support by writing emails which was forwarded to customer by support but no success. Dead silence.
Than I tried to refund a customer through the supoort in order to remove four star for the item but no success.
So, when I and Envato have done everything possible to contact customer in order to enter in some kind of the communication and the customer do not respond at all to anyone, why I’m still trapped with customer 4 star rating for my item?
Because of the Envato policy to allow ratings without comments?
If customer have opportunity to ask for the refund why authors can’t provide refund to the customers, why I’m stuck with customer wish/desire to ask for the refund?
I want to remove this 4 star rating, how Envato can can help me to do it?
I suppose, if Envato can make sale reversal without clear reason, probably can make sale reversal in this case too, no?
James aka @jamesgiroux was good person to talk about it, who are in his place now?