Rating System Observation - How Can They Do That?

tips-and-tricks

#1

I don’t think this is a repeat of other “rating topics”. I read through a long long “rating review thread” over the last couple of days and I think I understand how the rating system has evolved. I was interested in how an author was able to hide all reviews before April 2016 but then I read that authors were able to do this because of some kind of update to the system. I’m fine with that. What I was surprised to see was a select 4 or 5 recent reviews removed from an authors section. I’ve been following this author for the last month and I noticed his product trended … then his sales went up … then he received a string of bad reviews … and then somehow, most of those negative reviews (1 star with specific issues) were removed … and then a 5 star rating appeared … and then the product started trending again.
To the untrained eye this looks highly suspect. Can an author remove poor ratings? If so, what’s the criteria for getting them removed?


#2

Hi,

Before April 2016 reviews were not public. That’s because you see only recent ratings.

Authors can’t remove ratings. However, when a buyer requests a refund and the refund is accepted, the buyer’s rating is removed automatically (5-star ratings included).


#3

Oh … that’s very interesting. I like it … and … I don’t like it. It encourages a company to settle their differences but it also removes legitimate reviews and allows buyers, like me, to come behind the first person, who just got their money back, and spend a few weeks experiencing everything the first buyer did. It’s as if we’re being hired to do endless Magento theme R&D work for 84.00. The developer keeps putting a product out there … let’s someone try to use it … the customer finds all the bugs over a few weeks and ask for their money back … developer fixes bugs … someone buys the product … the customer finds bugs over a few weeks and ask for their money back … and on and on and on.