Thank you Charlie4282, as per your suggestion, I contacted the Help and everything has been resolved so I am editing this content, and if at all possible, I would request that this is deleted. Thank you.
That sounds very strange that the buyer is doing this on multiple products and I think you should email support https://help.market.envato.com/hc/en-us/requests/new as the swearing etc. Is not allowed especially if it is on the wrong file.
In the interests of sticking to community guidelines I have removed other user’s info and locking the thread.