I have a question relating to support.
I purchased a theme and an associated mobile app, both from the same author.
I wanted to perform a change, this was not an inbuilt function in the theme or app, I asked for help from the author, author claimed it wasnt in scope of support as its beyond the functionality.
I mentioned that I would to customize it, I have some guys who know code, they were able to partially identify the files that needed to be edited, and for the remainder I requested for support. Author mentioned again its beyond support. I mentioned that you have created a functionality, I have purchased the theme, I want to know which file is controlling that functionality I will edit the functions and code, but finding the functionality out of 1000 files defeats the purpose of taking a ready made code.
So my question is asking for technical help to identify where does the specific code for a functionality lie in a bunch of files, is that beyond support or with in support?
Which is basically whats included and whats not included.