We’ve had a customer who bought one of our scripts.
But he says that under our script description we have as requirement (PDO PHP Extension).
Ok, it’s true, that we use PDO but only for the database conection, and not on our functions.
Client is requesting the refund because he isn’t working with MYSQLI.
Our question is… is this a valid refund request? Although the script doesn’t use PDO, all the functions work fine, and there’s no issue concerned to the script.
this is the script: https://codecanyon.net/item/event-calendar-phpmysql-plugin/19246267
What can we do to deny this request, or what is your point of view over this issue?
This seems a way for customers (some of them) to have access to the code and then make some kind of excuse to get the refund back from the script…
Can you give us some advices on this?!