Question about refund (customer bought same script twice).

Envato Authors Author Hangout
#1

Hello guys.

Had one customer buying for mistake the same script twice in the same purchase account.
Will this customer have two purchase codes per each script, or it will have the same purchase code for both scripts, since they are the same?!
He requested the refund, but as they were bought in the same purchase will Envato be able to refund only one?
Thank you in advance for your help guys.

Best regards.

#2

The customer will have 2 separate purchase codes, and if they request a refund they will choose from a dropdown with the same item listed twice, so you will only refund one.

2 Likes
#3

Thank you so much for your reply @tommusrhodus :wink:

Best regards.