We are proud to introduce PushTicket!
Let our agents take care of your support tickets for your WordPress / HTML themes and keep customers happy while you focus on your business.
We are currently accepting a limited number of sign ups, we will increase this number as time progresses.
Why are you giving this is reasonable?
Hello,
We need to track the customer’s ticket to find problems and fix them on the themes. If you want to grow, you need to have a support team.
Can not create products, sell them to customers and for another person support. It’s like an irresponsibility
What you are creating is like Freelancer.
That’s just my opinion: D
Hello thembay,
Thank you so much for sharing your opinion, we appreciate your time and effort.
PushTicket provides you with access to a control panel where you can manage all the tickets that your customers submit to you, so you can see the agents and customers replies as well as your customer issues, doubts, etc… you also have the ability to intervene, take control, reply or close every single ticket yourself as a ticket manager. So you can consider our support agents part of your own support team.
Your products tickets can be supervised by you like you may be doing with your current support team, this way you can even grow faster!
The service is far from being like Freelancer because we provide a dedicated and experienced support team, actively waiting for your customer tickets to arrive, 24/7.
Ahh and your customers won’t have to interact with complex user interfaces, since their side is being handled all by email, also including your company signature at the end of each email reply, that makes PushTicket a transparent white label solution, providing you with your own support team.
I hope that clarifies the benefits of the service.
Regards
Great initiative mate. This will benefit to authors with limited staff for support. So, that they can focus on maintaining their product.
Thanks @TheemWiz
That is exactly what PushTicket is intended for, to make authors life easier, while providing a strong dedicated support team.