Purchasing BeTheme themes through Envato


#1

This may be a silly question with an obvious answer but I was going to buy a BeTheme product but I thought instead of buying this theme as a one off, I saw there was an option to buy an unlimited membership with Envato which said unlimited free download of themes.

So I purchased the unlimited membership and assumed after the purchase it would just let me download the theme but it still wants me to purchase it.

What should I do?

Also I’m finding it hard to find a way to talk to Envato customer service about this issue so any ideas of how to get in contact with them would be helpful as well.


#2

The subscription only provides access to envato elements items https://elements.envato.com and not to the entire themeforest marketplace.

You can submit a ticket to speak to support here https://help.elements.envato.com/hc/en-us/articles/360000629486-Submit-a-Support-Ticket


#3

Thanks for the quick response.

I have issues a support ticket in hope of a refund as I believe it was misleading that such themes were not included in the membership.


#4

That would be handled by support - if you use that link above they should reply quite quickly