Purchasing BeTheme themes through Envato

This may be a silly question with an obvious answer but I was going to buy a BeTheme product but I thought instead of buying this theme as a one off, I saw there was an option to buy an unlimited membership with Envato which said unlimited free download of themes.

So I purchased the unlimited membership and assumed after the purchase it would just let me download the theme but it still wants me to purchase it.

What should I do?

Also I’m finding it hard to find a way to talk to Envato customer service about this issue so any ideas of how to get in contact with them would be helpful as well.

The subscription only provides access to envato elements items https://elements.envato.com and not to the entire themeforest marketplace.

You can submit a ticket to speak to support here https://help.elements.envato.com/hc/en-us/articles/360000629486-Submit-a-Support-Ticket

Thanks for the quick response.

I have issues a support ticket in hope of a refund as I believe it was misleading that such themes were not included in the membership.

That would be handled by support - if you use that link above they should reply quite quickly

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