Purchased theme and lost Login details


#1

Our web guy left and we do not know how to login. I am the owner and my new IT people need to be able to update out theme because somehow the old guy did something that stopped updates working.
Appreciate any help.


#2

Hello. Please open a Help ticket at the Envato Help & Support Center if you haven’t done so already. Our Help team will be happy to check into it for you. Thanks!


#3

Hello,

Contact with your item author

with your purchase key

hope they solved your issue

Thanks