Purchased theme and lost Login details

Our web guy left and we do not know how to login. I am the owner and my new IT people need to be able to update out theme because somehow the old guy did something that stopped updates working.
Appreciate any help.

Hello. Please open a Help ticket at the Envato Help & Support Center if you haven’t done so already. Our Help team will be happy to check into it for you. Thanks!


Contact with your item author

with your purchase key

hope they solved your issue