Purchased template, but no support! Need refund! no contact for the author.

Purchased template, but no support! Need refund! no contact for the author.
Please anyone where should I write about returning and getting the refund?
This is the product Caleo - Art Gallery WordPress Theme by TrueThemes | ThemeForest
Caleo company is a joke! Envato please help!

Hi,

If you are eligible to get a refund then you can request for a refund. Can I Get A Refund is an explanation of the refund policy.

Thanks

I mean, it even says “Not included:TrueThemes does not support this item”

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