Purchased Subscription with wrong login

Envato Customers Purchases and Subscriptions
1

Hello, I just purchased a subscription for 1 year using the wrong login. I have since cancelled about 3 mins from buying it. Then purchased again using correct login. I am looking for a refund on that other account and just want to make sure it gets to the proper channels to happen. This is for envato elements subscription for 1 year.

Note:
It was really hard to tell if I was logged into the correct account when I ordered. I logged in prior to my other account in themeforest and I often switch for clients.

Please contact me with next steps or how long this refund will take to my account. Thanks.

2

Hi,

Stay touch with envato elements help center they will solved your issue.
Until that do not download anything.

Thanks!

1 Like
3

I didnt download on the account that was cancelled.
I did on my other account which I also purchased.

4

okay then wait for support team reply they will solved your issue.
No worry.