Purchased out-dated theme by Accident

Envato Customers Purchases and Subscriptions
1

I purchased a theme which hasn’t been updated for a while and now it won’t work with most recent Wordpress or WooCommerce.

Theme I purchased:

Am I able to receive a refund for this mistake?

2

Hi,

The theme you purchased last updated around 6 years ago. If you purchased the theme most recently then You can request a refund here.

Here is all the information about refunds:
Envato Market Refund Rules.

Thanks

3

What would happen if the author doesn’t reply?

4

if the author does not respond to the refund request within 7 days, you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page after 7 days from the refund requested date.

5

So the author declined refund request in email, is there a page I can view my refund requests?

Like I see the page where I can send a refund request and it’s referenced that there is a page to view all refund requests but I can not find it.

6

If your request was sent to the author, you will receive a confirmation email with a tracking link.

It is important you keep this link as you may need it to raise a dispute.

The tracking link gives you access to the refund request, where you can:

  • Monitor the progress of your refund request,
  • Communicate privately with the author (meaning that this conversation will be visible to you, the author and Envato only),
  • Raise a dispute.