Hi, I purchased (https://codecanyon.net/item/whoxa-app-whatsapp-clone-app-chat-app-ios-chat-app-android-nodejs-chat-app-chat-messenger/56253189) from Primocys_App and have a valid purchase code.
I had to reset my server a couple of times due to some server side issue, and asked the author to revoke activation.
Now they’re refusing further activation and claiming they can only allow one revoke. And forcing me to buy the code again,
I’m using the code for a single domain and project, and not violating the license. Even the support is start ignoring my request.
Couple of times is an issue as the author has reset your purchase key already - as I understand the situation, you cannot just keep asking support once the project is activated.
You can try to restore the backup from the server side to solve your problem, otherwise it should be an issue that you’d need to discuss with the author or you could try support- not guaranteed, it’d be solved via. https://enva.to/help.
Actually the seller does not suggested the server, So I need to change my server when I changed IP address then It is asking for fresh upload. Seller only revoke for one time, And now they are not revoking, I requested to do for the final time but no proper respond. This seems to be unfair and not good for buyer’s future support.
Why haven’t you used a domain name instead?
Couple of times or once?
As stated:
In addition, when the IP changes, it’s a change to end-product, therefor the author has rights to not to provide the support.
This seems really frustrating, especially since you’re stuck with the license terms. Maybe try reaching out to Envato support directly — they might be able to resolve the issue fairly.