Purchased code already registered - for the add-ons

Hi. We’ve purchased the theme and a slider plugin for our only WP website, but after changing the hosting provider, 2 of the add-ons (that were included in the slider plugin purchase) stopped working. Now they require the purchase code for a slider, but after entering it, the system responds: “Purchased code already registered”. How is it possible when we have still the same domain, still website, and how to fix it?

Many thanks!

Hi @bamboo-group

when you will change hosting or reinstall the website then you should to deregister all license (purchase code) so that you can use those purchase code for license registration. now you have to contact plugin author and request them to unregister/deactivate the plugin license.

contact plugin Author and let them know How to Contact your purchased theme Author, plugin author will be happy to assist you.


Hi @bamboo-group,

Are you referring to the Slider Revolution plugin? If you are, you can try deactivating your purchase code manually here: https://www.themepunch.com/purchase-code-deactivation/

If that doesn’t work, contact us over at our support center or by email at help@themepunch.support and we’ll assist you further with this.



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