Purchased but no download link

I am writing to see if you can resolve my issue of a purchase I made of the “YouTube intro” … I bought it on Thursday , got an email saying to verify my email and nothing happens when you click the link to confirm … but yet I was charged for the product and never actually received it… hopefully you can get me squared away!

Hi @Moonrosefilms,

Please open a Support Ticket via Envato Help and Support. They will be happy to help. This is not something that the individual author of your item can assist with.


I’ve already done … very slow responses from that representative… it’s fine overall I’ll be sure to review them after it’s said and done … thanks


First of all today is Sunday its weekend at Australia.
Envato market ha no live chat service they have ticket queue they reply people through mail with their ticket queue list wise.
Hope they will reply to you soon.

Hope you understand.