Purchased a theme and cannot install plugins

I purchased a theme months ago and installed in a test site. Now that I want to install on the official site it won’t let me download and install the necessary plugins! It worked fine on the test site. Have I just wasted my money installing it on a dummy site?

Contact the author of the theme - look above the main preview image on the item page and there are tabs including “Support” which will explain how to reach them

@CiaoAnna You can directly comment on the item so author reply you quickly :slight_smile: