Purchase went through, but now is acting like i dont have a membership


#1

I purchased the Envato Membership and initially everything went through just fine… i was able to download multiple items. About an hour afterwards after I had logged out, I logged back in to my account and now it acts like i dont have a membership. What is going on!!!


#2

Hi,

Sorry to hear about that Open Help Ticket they would like to assist you with an official answer.

Thanks!


#3

You are trying to download only from www.elements.envato.com right and not the main marketplaces?