Purchase template but not work

Hello, I purchase templpate but not work and the support not respond my questions, how solve this case ?

What is the problem you are having?

Bear in mind it is the weekend so many authos will not provide support until Monday.

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The fuction imort demo contente the temlate marta clean not work.

Thanks for you response, I will wait for tomorrow.

Hello, Can you help Me, haven´t response about my purchase: Marta - Cleaning Company WordPress Theme.

My problem in: when I try import content, the tenplate showme an error then when I see mi web site not is complete, example F & D Cleaning Services Panamá – F & D Cleaning Services Panamá

Please! Help me, the theme I bought don´t work, I need a refund.