We got scammed 30$ o my first purchase on Envato! We bought a website template for university and i still never received the tamplete in my email. We contacted them, still no reply
May be you didn’t confirm your email. Please go to your Downloads page there you will see a notification and a link to resend the confirmation link to your email. click on resend it will send email with confirmation link. so that you can confirm your email and your purchased will be ready to download.
Otherwise please open Help ticket and let them know. They will be happy to assist you.
There’s no buyer badge on your profile - are you sure the purchase went through? Was it definitely from this account?