Purchase Made; funds taken, no confirmation email sent

tips-and-tricks

#1

I purchased a form builder this morning. Paid for it. Was told I would be sent a confirmation email but haven’t received it. They have taken my money but not provided the product. When I hover over my username and click “Downloads”, it just tells me that they have sent the email to my email address and offers me a link to resend. I have clicked the resend link multiple times, changed email addresses, checked spam, but nothing. Submitted a support ticket but the wait is 5 days and they have already taken my money! Please help!


#2

Should i ask for a refund? I bought this because I thought I could use it to complete a project toinght


#3

@bm4s how did you get this resolved?


#4

@THEMECO is there anything you can do to assist me with this?


#5

@envatotestdialogue


#6

Please be patient. Many other buyers are also facing this issue and Envato Support will surely help out soon.


#7

I experienced the same issue…purchased but no confirm email with link…so you’re not alone. Hopefully they will resolve and update soon.