purchase codes are not working

Envato Customers Purchases and Subscriptions
1

I have 2 purchase codes for the Avada theme, but neither of them works and I receive the message that both my purchase codes have been used on another domain. The problem is I have no idea where these might have been used so I can unregister them.
Is there any way to know on which domains these purchase codes have been used?

2

@ThemeFusion_Support @ThemeFusion could help you on this.

3

Hope you will get a solution here:
Go to the Register Envato Code tab on your support account at Theme-Fusion and you will see all of your purchased code and registered sites list if you need you can update the site name using the registered purchased code there.

Thanks

4

That’s also part of the problem. My purchase codes don’t show up there.
And when I want to register either of my 2 purchase codes in my account on theme fusion Login / Register - ThemeFusion | Avada Website Builder I get the error: “Purchase code is already in use.”

5

In that case you have to contact the Author. You can use theme Comments option or Author profile page contact form.

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