purchase code

I subscribed to Envato Elements and downloaded my first templet from oxygenna, but I faced a problem during installing the theme. I wanted to send the issue to them but they request a purchase code in order to proceed to the next step and ask my question.
I couldn’t find the purchase code in my account. Can anyone help me out.


Elements items don’t come with purchase codes.

Any item that requests them is simply asking for the purpose of auto updates etc. which is not available through elements downloads, but the item will continue to work regardless of submitting this.

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Thanks for your reply.
How can I send my question or who can help me :frowning:

The issue is that you cannot get a purchase code for a file downloaded from elements. https://help.elements.envato.com/hc/en-us/articles/360000621443-Do-I-need-a-purchase-code-

Including a purchase code is only relevant to accessing things like auto updates and support, neither of which are included with envato elements.

As a result you can ignore the message to add this in the admin and continue to use the item without it.

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