Purchase Code not Working


I recently bought a theme that I managed to import on WordPress, however, I am not able to download the demo data for. I am receiving and AJAX error

I tried creating a new ticket on their website, however, it seems my purchase code is not valid. What is the problem?

The theme is named Hermosa.

It is really urgent, if you can help me out ASAP

Thank you in advance


Hi @amaniaboud,

Please go to theme Comments page and post a comment to let the author know.
Also you can send direct email to the theme author through the author’s profile page contact form.



Thank you for for the prompt response. I tried adding a comment, yet I have to put in my purchase code which is returning an error as invalid

Also, I tried finding a contact us form, but I was not able to find it. Can you possibly share me a contact person email? Or the link to the contact form?

Thank you so much in advance

You can post Comment here (will not need purchase code):

Also can send direct email to the theme author from here (contact form):