Purchase code not working - installation failed

I cannot install my theme because the error reads that they are missing css files. I cannot submit a ticket because my purchase code is not working.
Please advise.


Please have a look at this short article, it shows how to fix that: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

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