Purchase Code issue

Hello ,I need help for some of advice.

I order the theme of soledad, than I outsource to design company to build my blog,
design company take the licence key on the cloudwaysapps.com to build my blog.
but not return to me , because use bluehost / wordpress ,so right now wordpress request me to active the soledad. when i key in the purchase code, the system show the message , my licence key has been registered for the domain…cloudwaysapps.com…

how can i take the key? please help

thanks

Hi @irispanmail,

To use purchase code again which already used for any website (mean theme license already registered) you have to unregister/deactivate the theme license from the old domain/website. you can not use the same purchase code for more than 1 website.

If you don’t have access of old website wp-admin where the theme registered/activated then you have to contact theme author and request them to unregister/deactivate the theme license from the old domain/website.

contact the theme Author and let them know How to Contact your purchased theme Author, the theme author will be happy to assist you within their scope.

Thanks