Hi all, I just bought the Flatsome theme and installed it. Then I tried to activate the theme with my purchase code but it keeps saying: “We are sorry but we couldn’t connect to the verification server. Please try again later.” and I think this is also why the Live Preview or my whole website wouldn’t load with this theme.
Does anyone have the same experience or know how to fix this problem? That would be amazing.
Thank you!
Deborah
Hi,
Thanks for asking your question at Envato Forum.
This is your item support
How to contact any Item Author from Here
If they ask about purchase key then collect from Here
Purchase code not working!
open a Envato help ticket from Here
Thanks
Hi
Please check the theme documentation hopefully you will get necessary support how to active purchase code in documentation. If you have still problem with the theme Purchase code The best way to get the support is Contact your purchased Theme Author.
Don’t worry just contact Author. Author will be very happy to assist you.
Thanks