Purchase an item, charged my card, then cannot download due to blocked account after purchase?

How can I download my purchased item, if I was blocked right after purchase, and I got sms confirmation from my bank that I was charged for the purchase that I can’t even access or download? need ASAP fix or refund here which ever comes first. Cannot see a reason for having the account locked…

Envato Market Help and Support

You need to contact Envato

1 Like

Hi @jorielvertex,

If you were locked out immediately after making a purchase, then it was automatically refunded. It can just take some time to processing back to your payment method. If you don’t see the refund amount within a week or so, contact your payment provider or follow up with your Envato support ticket. in the forum we are not able to help you on this.

About account issue please follow the reply from @123Simples