PThemes Support

Envato Customers Customer Hangout
#1

Hi all,

Is there an alternative way to get support besides Ptheme support page ticket system?

Support mailed me back telling me how I’m the only one “complaining”.

I took screenshots and wrote, in the ticket what happens, and what I have done to try and resolve it.

This is hardly the way to help is it?

Any other way to get help?

#2

In 3 ways you can get in touch with item author:

  1. Item Comments (Comments tab) page
  2. Item Support page
  3. Direct contact using author profile page right side contact form

Always best to use Item Support page.