Project error message URGENT please help.

bought on videohive the Epic Trailer Titles 4 project. customer support wont refund money and said to post on the forms to have someone help fix the error. I know nothing about after effects (thats why I buy templates) never used the program in my live.

I get the following error message:
After Effect error: C returned invaild max_result_rect from PF_Cmd_SMART_PRE_RENDER ( 25 :: 237)

can someone please help me fix this?

I need the completed trailer in 2 days time.

thank you!

It’s either an issue with the file or the software, so you should get in touch with Adobe Support if the author can’t help you.