Profile not recognized right away as Subscription Profile

Hi Everyone,

I have trouble on Envato. I’m able to login fine, but when I go to download something, it says I need to pay for it first. I have a subscription, and it should be “free” to download. It takes messing around back forth between signing out and in again for it to recognize I have a paid subscription, and can download for “free”.

Has anyone else had trouble with this issue? I’m using Chrome.

This happens in all categories, but I had to pick one.

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It’s probably cache issue. Clean the all browser cache and login to the Elements again
( assuming you’re trying to download from there )

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Hi!

This happens because you are trying to do it from themeforest.net

The subscription plan is only available on Envato Elements and you can download only the content available at this URL: elements.envato.com everything outside this URL does not count

Kind regards

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Tex Theme,

This makes total sense, and I see that it is indeed how you say it is. Thank you!

-Lowell

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