Production URL Update/Purchase code Issue

Hello Sir/mam
Hope you are doing well
We allready buy the web version and mobileapp for our production site https://web.myfacespace.me/
but latter we need to do some update on mobile app . so for this time we buy the
app from codecanyon.net and New Latest purchace code is (removed for privacy)
At the same time we have buy also web verion also and latest purchace code is (removed for privacy)
Now we have use mobile app purchace code on development server http://wowonder.smartcryptoapi.com/ to do update in app
and later when all update is done in new mobile app that time when i genarate key on this site “http://doughouzlight-license.com/Home/Validate
I got “ERROR! This purchase code is used on different domain name.” this error
(removed image for privacy)
,
so then i genarate support ticket on https://wowonderapplications.ticksy.com/ Ticket No. is 2784574
the perticular person asked me the purchace code of android app and the new domain
so i have formwarded this information

"
Domain Update Form

Old Domain :-https://wowonder.smartcryptoapi.com/

New Domain :-https://web.myfacespace.me/

Purchase Code :- (removed for privacy)

I have deleted php script from development server

"

After one day i got message from them

message is

"
Android replied
3 days ago on Tuesday at 10:51pm
We have Updated your domain name with your purchase code .
Sincerely .
Join our Official Facebook Forum for more discussion and hints, bugs, fixes, and anything related to Mobile applications.
"

Means they i updated the new purchace code with production domain
but then also when i genarate the key i got "“ERROR! This purchase code is used on different domain name.”
So then i replied to ticket system and told this problem

that time they told me like below
"Android replied
2 days ago on Wednesday at 10:20pm
this issue is not related to us. it is related to envato team. please talk to them. they will help you

Join our Official Facebook Forum for more discussion and hints, bugs, fixes, and anything related to Mobile applications.
"

so this is all situation we have 2 purchace code of web app and mobile app
but we are not able to genarate key for domain “https://web.myfacespace.me/

I repeat details

Website:- https://web.myfacespace.me/

Server Key :- (removed for privacy)

Purchase Code :- (removed for privacy)

Want Key for android

Please solve this as soon as possible

Hi @hubcity,

Please contact the author of your purchased Item, the Item author will assist you.

How to contact an author to get support or for any technical query:

Also you can check the Item documentation hopefully you will get necessary help.

Thanks

Hello Sir/Mam, i have allready doen contact with them , they told me that problem is not with them ,and told to contact evanto

Please open Help ticket and let them know. Envato Customer support team will be happy to assist you.