Product removed from envato and I paid for the support

I paid for 6 months support of All in One Video Downloader Script
and the 3 months are still remaining but the product is removed from Envato. I am facing some problem with the script how can i contact them now?


You can use the author profile page Contact form to contact them:


Same here.
As soon as I bought this script, the item became no longer available.
I have some problems to make it work.
I have sent a message and also submitted a ticket.

Of course I will be patient and still waiting, but if no response from the author at all, may I ask for the refund?

I am concerned because I bought the script and asked about the issue on comment, and then the item went no longer available on the same day.

if the author portfolio is active in envato market then you can ask for refund.

You can request a refund here.

Here is all the information about refunds:
Envato Market Refund Rules


1 Like

Raise a ticket. I had the same issue.