Problems with Versatile and support ticket

Envato Customers Purchases and Subscriptions
#1

Continuing the discussion from :robot: Greetings!:

Can anyone help me please? I’ve purchased a license for a theme called Versatile and have two issues.
Firstly the font I select don’t load. So I went to submit a support ticket with developers, Good layers, but my purchase code keeps getting rejected: ‘wrong format’. What is the ‘right’ format if it’s not the one Theme Forest has provided? Very frustrating on both counts.

#2

Hello @JacAAMT

Thanks for purchase from envato market.

You can contact author for quick help. They will reply in 1 business working day.

If author not reply Please open a Help ticket They will be happy to help.

Thanks!

#3

Hi,

Thanks for asking your question at Envato Forum.

This is your item support Here

How to contact any Item Author from Here

This Is Your Purchase Code Here

Best way:
Still have any question open a Envato help ticket from Here

Thanks

#4

Hi @JacAAMT

Very sorry to hear your issues.
The best way to get this solution is Contact your purchased Theme Author.

Don’t worry just contact Author. Author will be very happy to assist you.
Also you can check your theme Option if you find anything related to the Font nad Purchase Code verification.

Thanks