Problems with new update

Envato Customers Looking For
1

I don’t know where to go for help. Since the new updated theme of Soldad, my website is screwed. Penci designs are impossible to reach. Who can help me?

2

Probably this is your theme - https://themeforest.net/item/soledad-multiconcept-blogmagazine-wp-theme/12945398

And as I see, the author still provide support for this item (Included: 6 months support from PenciDesign). You should contact them for help - https://themeforest.net/item/soledad-multiconcept-blogmagazine-wp-theme/12945398/support

In case that your support has expired (the 6 months has passed), you will need to extend support.

3

Thanks. Yes my 6 months have expired but nowhere on their website can I find a way to connect with them to buy extended support.

4

I clicked through the link you sent me and found that they want $43.13 for 6 months support. That is outrageous. They updated the theme and now my website is screwed up and I need to pay this much to get the problem fixed that they created. Ridiculous!

5

When you have buy template you have option for 17$ to buy 12 month support. If you dont want to pay 43$ for support how you will pay someone else to help you with your site? 40$ is 1 working hour .

6

Hi

I think you can post your query for primary discussion with them (theme author) about the issues. so that they can know and give you a guideline:

Thanks

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