Problems with my Motors licenses, I can't update

I have 5 licenses from the Motors template. I have wanted to update the wordpress sites and it does not recognize my licenses, therefore I cannot update. Let me know what the problem is.

Not sure how you’re trying to update the items ( Is it via the theme or from Envato plugin? ) but you may need to update those manually - downloading the files from ThemeForest > Download section.

You may contact the item author for the details/information: