Problems with an author. Does not respond to support tickets


#1

Hello, I have been more than two weeks with several open tickets from the author aviators (https://themeforest.net/user/aviators) and does not respond


#2

Hi @delunasoft,

We’re sorry to hear about the problems. I’m gonna tag @aviators to see if they can help.

In the meantime, can I ask you to check your e-mail SPAM folder? I know it’s a long shot, but sometimes replies end up there so it may look like there was no response at all.

Thanks,
Luca


#3

It’s not on the spam tray.
In fact, this author uses a support application called ticksy and in open tickets there is no response.
In addition I have sent several messages using the contact form from his profile in themeforest.net and does not respond either.
I have also sent several emails to your support email account and also does not respond.
When I have addressed you it is because it is because I have no more ways


#4

Thank you! I’m gonna tag @KingDog, he may be able to pass this information further.

Thanks,
Luca


#5

I’d always defend authors. I know you customers hehe :slight_smile: Maybe he’s just on vacation, give the man a break, wait a few days if you cannot solve that on your own. Thanks!


#6

Hi. We responded to all @delunasoft support tickets. Feel free to send their ticket IDs to double check. Thank you.


#7

Yes, you have already answered me. Thanks for your interest


#8

Glad to see you solved it guys :slight_smile: