Problem with visual composer in Codeus Theme

Hi all
my website developer purchased codeus theme for me, and after finishsing with the website, I couldn’t use the visual composer, it keeps loading forever, everything is updated to the latest versions, He failed to solve the problem for me so I decided to seek your help, I should say that I coudn’'t remove the visual composer and reinstall it as I don’t have a full copy (only the one installed with the theme).

photos for what is happening