Problem with virtual product

I use the Odrin theme, and my included support just expired on Sunday. Whomp whomp.

I’m having a problem that may or may not be Odrin related. I’m using it as an ecommerce site to sell a physical product and a couple of virtual products. But my customers are reporting that the files don’t actually download in the virtual products, it just downloads a file that can’t be opened. I don’t really know what to do differently or why it isn’t working. I’d welcome any assistance; I hate to throw more money at this just to get tech support for something that should be working properly to begin with.


If you download item from envato elements then get in touch with envato elements customer center they would like to assist you.

Or if you purchase it from envato market(Themeforest) then contact with your purchase item author


What’s the file extension that downloads - I can’t see how that would be influenced by the theme itself .v. the source file that is uploaded to be then downloaded by customers