I use the Odrin theme, and my included support just expired on Sunday. Whomp whomp.
I’m having a problem that may or may not be Odrin related. I’m using it as an ecommerce site to sell a physical product and a couple of virtual products. But my customers are reporting that the files don’t actually download in the virtual products, it just downloads a file that can’t be opened. I don’t really know what to do differently or why it isn’t working. I’d welcome any assistance; I hate to throw more money at this just to get tech support for something that should be working properly to begin with.
What’s the file extension that downloads - I can’t see how that would be influenced by the theme itself .v. the source file that is uploaded to be then downloaded by customers