I’m using a theme I got through Envato Elements (it’s the “Charity Child” theme), and I’m having a problem with the visual composer page builder. I contacted the developer almost a week ago to report the problem. I provided a detailed analysis of what I was seeing (including error messages, etc.) and what I’d done to fix the problem. Since that time I’ve heard nothing, and I can’t get around the problem at all. I can’t contact support for VC since I don’t have a license for it (it was bundled with the theme).
So, now I’m kinda stuck and I have a client waiting. Is there any way to escalate a help request, or to get someone from Envato to check in with the theme developer to see what the holdup is?