Try to import the template with ftp but there is no php file to edit it. Do you have to create edit the css and php file and the template will be ready? Then after purchasing the template I can’t find it on the downloads, why?
It’s not showing you as having a buyer badge (prob. the reason for it not showing up in your downloads)
This is a purchase from CodeCanyon or Themeforest and not elements right?
Did you get/click the confirmation email that you get sent when signing up?