Problem with template i bought from themeforest

Hello to everyone…I dont know if this is the right place for this post …
I bought in 25/9 a template named darpan…I install it yesterday in my wordpress site but when i put the demo file data my site isnt the same as the demo. In bluehost they told me that the file is corrupted. I message from themeforest the author and he told me to contact their company to help me. I have contact them but nothing… I have also say to themeforest i think disquit something like this to give my money back so i can buy other theme. Is someone here that can help me here to fix the issue ?
Thanks a lot and sorry.

Not sure what company do you mean, but the author is the one who should help you.

This is the reply from author
Hi, our theme demo also host at Bluehost server. You can send mail to our support with your site URL and access we will check for you.


So i went and message rs-theme site to help me but until today no reply

rs-theme about 19 hours ago

It is a weekend, so please be patient. You can write to author again if you won’t hear from them after the weekend.